Zebra P1058563-003 Manual de usuario

P1058563-003ZebraAirWatch™ Connector User Guide

About This DocumentDocument Conventions10P1058563-003 10/31/13 Notes • ____________________________________________________________________________

10/31/13 P1058563-003 IntroductionThis section provides general information about the Zebra AirWatch Connector.ContentsOverview . . . . . . . . . .

IntroductionOverview12P1058563-003 10/31/13OverviewThe Zebra AirWatch Connector partners with the AirWatch server to manage your Zebra Link-OS™ prin

10/31/13 P1058563-003 InstallationThis section outlines the system requirements for installation and provides specific details for the installation o

InstallationInstalling in a Windows Operating System14P1058563-003 10/31/13Installing in a Windows Operating SystemMinimum System RequirementsThe Ze

15InstallationInstallation Steps10/31/13 P1058563-003 Installation StepsStep 1: Install an AirWatch Server1. Contact AirWatch.a. Contact AirWatch Cust

InstallationInstallation Steps16P1058563-003 10/31/132. Once Java is installed, the JAVA_HOME environment variable needs to be set.a. Open the Contr

17InstallationInstallation Steps10/31/13 P1058563-003 d. See Figure 2. Click on the Advanced tab.e. Click on Environment Variables.Figure 2 • Advanced

InstallationInstallation Steps18P1058563-003 10/31/13f. See Figure 3. To create a new environment variable under System variables, click on New...F

19InstallationInstallation Steps10/31/13 P1058563-003 g. See Figure 4. Enter the Variable name and Variable value shown below in the appropriate boxes

© 2013 ZIH Corp. The copyrights in this manual and the software and/or firmware in the print engine described therein are owned by ZIH Corp. and Zeb

InstallationInstallation Steps20P1058563-003 10/31/13i. See Figure 5. To edit the path variable under System variables, click on Edit...Figure 5 •

21InstallationInstallation Steps10/31/13 P1058563-003 j. See Figure 6. Add the following lines to the end of the Variable value:C:\Program Files (x86)

InstallationInstallation Steps22P1058563-003 10/31/134. Determine the location to install the Zebra AirWatch Connector.5. Click Next.6. The installe

23InstallationInstallation Steps10/31/13 P1058563-003 8. Enter the string XXXX-XXXX-XXXX-XXXX for the AirWatch Server token.9. Enter the base Group ID

InstallationInstallation Steps24P1058563-003 10/31/1311. Verify that the wizard summary file locations are correct as shown.

25InstallationInstallation Steps10/31/13 P1058563-003 12. Click Install.13. Click Done.

InstallationInstallation Steps26P1058563-003 10/31/13Step 3: Set Up Zebra AirWatch Connector1. Set up the Zebra AirWatch Connector within the AirWat

27InstallationInstallation Steps10/31/13 P1058563-003 3. Under System Settings, select Print Server.4. Select Add Zebra Print Server (see the precedin

InstallationInstallation Steps28P1058563-003 10/31/137. Click Save.The Zebra server will be shown as Pending Registration.8. On your server, navigat

29InstallationInstallation Steps10/31/13 P1058563-003 Step 4: Create a Certificate1. Create a directory named zebra_certs. This directory may reside a

310/31/13 P1058563-003 Apache Tomcat Copyright © 1999-2013, The Apache Software Foundation Sun, Sun Microsystems, Solaris, Java and JavaServer Pages

InstallationInstallation Steps30P1058563-003 10/31/135. Email the certificate file (.csr file) to [email protected] certificate will be signed a

31InstallationInstallation Steps10/31/13 P1058563-003 11. Configure the Tomcat server to use the passkey (created in step 8) and the certificate file.

InstallationInstallation Steps32P1058563-003 10/31/1315. Open catalina.bat in a text editor.a. Find the line that sets the JAVA_OPTS:set JAVA_OPTS=%

33InstallationInstallation Steps10/31/13 P1058563-003 Step 6: Test a PrinterRequest Settings from a PrinterIn this section, you will test a printer to

InstallationInstallation Steps34P1058563-003 10/31/13

35InstallationInstallation Steps10/31/13 P1058563-003 Receiving Alerts from a PrinterIn this section, you will test that the AirWatch console receives

InstallationInstallation Steps36P1058563-003 10/31/13 Notes • _____________________________________________________________________________________

10/31/13 P1058563-003 Configuring Printerswith WebLinkThis section describes basic, network, and firewall configurations for printers connected to Ze

Configuring Printers with WebLinkConfiguring Weblink38P1058563-003 10/31/13Configuring WeblinkWhen any WebLink setting (with the exception of the log

39Configuring Printers with WebLinkConfiguring Weblink10/31/13 P1058563-003• The proxy server port (optional)• The username and password for the proxy

4P1058563-003 10/31/13 Notes • _____________________________________________________________________________________________________________________

Configuring Printers with WebLinkConfiguring Weblink40P1058563-003 10/31/13Additional Firewall ConfigurationSome firewalls do not allow the first con

41Configuring Printers with WebLinkConfiguring Weblink10/31/13 P1058563-003The logging settings are atypical to the Weblink settings as they do not re

Configuring Printers with WebLinkConfiguring Weblink42P1058563-003 10/31/13 Notes • ________________________________________________________________

10/31/13 P1058563-003 Using AirWatch ConnectorThis section provides specific information about organizing and managing printers via Zebra AirWatch Co

Using AirWatch ConnectorPrinter Discovery44P1058563-003 10/31/13Printer DiscoveryWhen a new printer is powered on, it will automatically notify Zebr

45Using AirWatch ConnectorOrganizing Printers10/31/13 P1058563-003 Organizing PrintersAfter you see the printers on the AirWatch console, you may wish

Using AirWatch ConnectorOrganizing Printers46P1058563-003 10/31/134. Click Add Child Location Group.5. Name the Location Group.6. Enter the Group ID

47Using AirWatch ConnectorOrganizing Printers10/31/13 P1058563-003 Add Printers to the Group1. Navigate to the Printer Asset Management screen.2. To a

Using AirWatch ConnectorOrganizing Printers48P1058563-003 10/31/13View the Location Group Dashboard1. Navigate back to your Asset Tracking screen.2.

49Using AirWatch ConnectorProfiles10/31/13 P1058563-003 ProfilesUsing profiles is the preferred method to manage and ensure that printer settings with

10/31/13 P1058563-003 ContentsAbout This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Who

Using AirWatch ConnectorProfiles50P1058563-003 10/31/133. Fill in the name and description of the profile.4. Select the Assignment Type from the dro

51Using AirWatch ConnectorProfiles10/31/13 P1058563-003 8. Click Save.9. Repeat step 6 through step 8 for all categories you wish to include in the pr

Using AirWatch ConnectorUpdating Printer Firmware and Files52P1058563-003 10/31/13Updating Printer Firmware and FilesYou can use AirWatch to update

53Using AirWatch ConnectorUpdating Printer Firmware and Files10/31/13 P1058563-003 3. Fill in the name of the file.4. Select the Assignment Type from

Using AirWatch ConnectorUpdating Printer Firmware and Files54P1058563-003 10/31/13Manage a File1. Navigate to the Asset Tracking Dashboard.2. Click

55Using AirWatch ConnectorChecking Printer Status10/31/13 P1058563-003 Checking Printer StatusPrinter status is communicated to AirWatch via alerts. T

Using AirWatch ConnectorChecking Printer Status56P1058563-003 10/31/13 Notes • ____________________________________________________________________

10/31/13 P1058563-003 TroubleshootingThis section provides troubleshooting information about the Zebra AirWatch Connector.ContentsTroubleshooting . .

TroubleshootingTroubleshooting58P1058563-003 10/31/13TroubleshootingInstallationIssue Reason SolutionError when starting Tomcat Various reasons can

59TroubleshootingTroubleshooting10/31/13 P1058563-003 Using AirWatchIssue Reason SolutionI add a printer to a Location Group. Once the printer is powe

Contents6P1058563-003 10/31/13Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TroubleshootingSSL/TLS Certificate Errors60P1058563-003 10/31/13SSL/TLS Certificate ErrorsSecure connections to the remote server present the opportun

61TroubleshootingSSL/TLS Certificate Errors10/31/13 P1058563-003"SSLcertificateproblem:certificateisnotyetvalid"This error indicates

TroubleshootingOther Typical Errors62P1058563-003 10/31/13Other Typical ErrorsWhile SSL/TLS connection errors are the most common, there are issues th

63TroubleshootingTroubleshooting10/31/13 P1058563-003TroubleshootingWhenever troubleshooting a connection issue, the following questions should be ans

TroubleshootingHTTP Messages64P1058563-003 10/31/1317. Does the value in weblink.ip.conn1.location match either the Common Name or one of the names li

10/31/13 P1058563-003 WebLink Set/Get/DoCommandsThis section describes the Set/Get/Do commands, parameters, and values that are available with Zebra

WebLink Set/Get/Do CommandsIntroduction to SGD Commands66P1058563-003 10/31/13Introduction to SGD CommandsFor more specific information about SGD sy

67WebLink Set/Get/Do Commandsweblink.enable10/31/13 P1058563-003 weblink.enableDescription This command indicates if one or more of the weblink conn

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].authentication.add68P1058563-003 10/31/13weblink.ip.conn[1|2].authentication.add Description This

69WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].authentication.add10/31/13 P1058563-003 Commands DetailssetvarThis command adds a single server/use

10/31/13 P1058563-003 About This DocumentThis section provides you with contact information, document structure and organization, and additional refe

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].authentication.entries70P1058563-003 10/31/13weblink.ip.conn[1|2].authentication.entries Description

71WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].authentication.remove10/31/13 P1058563-003 weblink.ip.conn[1|2].authentication.removeDescription T

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].enable72P1058563-003 10/31/13weblink.ip.conn[1|2].enable Description This command enables or disab

73WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].location10/31/13 P1058563-003 weblink.ip.conn[1|2].locationDescription This command assigns the UR

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].maximum_ simultaneous_connections74P1058563-003 10/31/13weblink.ip.conn[1|2].maximum_simultaneous_co

75WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].proxy10/31/13 P1058563-003 weblink.ip.conn[1|2].proxyDescription This command assigns the URL of t

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].proxy76P1058563-003 10/31/13doThis command assigns the URL of the connection proxy.Format: • !U1do

77WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].retry_interval10/31/13 P1058563-003 weblink.ip.conn[1|2].retry_intervalDescription This command se

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].test.location78P1058563-003 10/31/13weblink.ip.conn[1|2].test.locationDescription This command hol

79WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].test.location10/31/13 P1058563-003 Example • The test connection can assist the user in several ways

About This DocumentWho Should Use This Document8P1058563-003 10/31/13Who Should Use This DocumentThis User Guide is intended for use by any person w

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].test.retry_interval80P1058563-003 10/31/13weblink.ip.conn[1|2].test.retry_intervalDescription This

81WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].test.test_on10/31/13 P1058563-003 weblink.ip.conn[1|2].test.test_onDescription This command determ

WebLink Set/Get/Do Commandsweblink.ip.conn[1|2].test.test_on82P1058563-003 10/31/13Example • The test connection can assist the user is several ways

83WebLink Set/Get/Do Commandsweblink.logging.clear10/31/13 P1058563-003 weblink.logging.clearDescription This command clears the weblink log. Settin

WebLink Set/Get/Do Commandsweblink.logging.entries84P1058563-003 10/31/13weblink.logging.entriesDescription This command returns the N number of e

85WebLink Set/Get/Do Commandsweblink.logging.max_entries10/31/13 P1058563-003 weblink.logging.max_entriesDescription This command specifies the maxi

WebLink Set/Get/Do Commandsweblink.logging.max_entries86P1058563-003 10/31/13Example 1 • In this example, weblink.logging.max_entries is set to 3:[0

87WebLink Set/Get/Do Commandsweblink.printer_reset_required10/31/13 P1058563-003 weblink.printer_reset_requiredDescription This command retrives a &

WebLink Set/Get/Do Commandsweblink.restore_defaults88P1058563-003 10/31/13weblink.restore_defaultsDescription This command defaults, and saves, th

8910/31/13 P1058563-003

9About This DocumentDocument Conventions10/31/13 P1058563-003 Document ConventionsThe following conventions are used throughout this document to conve

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