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Troubleshooting
Printer Diagnostics
134
P1062653-002 Rev. A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014
Configuration Report
The Configuration Report (CANCEL self test) prints a set of printer and network
configuration reports.
To perform the configuration, complete these steps:
1. Make sure the media is properly loaded and the top cover of the printer is closed.
2. Press and hold CANCEL button while setting the printer power switch to on (I).
3. Hold CANCEL button down until the printer status light turns green for the first time and
release.
4. The Printer and Network Configuration Reports (below) will be printed a couple of
seconds after printer’s display reports ‘PRINTER READY’.
- ZD500 Series™ 1
- Mexico — NOM-121-SCT1-2009 3
- Industry Canada (IC) Warning 4
- Brasil — Aviso da Anatel 4
- Japan Restricted Frequencies 4
- Taiwan Restricted Frequencies 5
- Korean Compliance Statement 5
- RFID Radio Specification 7
- WLAN Radio Specification 7
- Bluetooth 2.1 + EDR 7
- Environmental Management 8
- Document Conventions 8
- Contents 10
- Introduction 13
- What’s in the Box? 16
- Printer Features 17
- Media Cutter 19
- (Option) 19
- enters the menu system 20
- accepts the values shown 20
- Control Panel 21
- Figure 5 • Typical Home Menu 22
- Printer Control Panel Display 23
- ) button 24
- ) button or press RIGHT 25
- Control Panel Menu Map 26
- (software/driver) setup 27
- Attaching Power 29
- Preparing and Handling Media 30
- Loading Roll Media 32
- Loading Transfer Ribbon 35
- Pre-install Windows 40
- Printer Drivers 40
- Interface Cable Requirements 40
- USB Interface 41
- Parallel Interface 41
- Serial Interface 42
- Ethernet Cable 44
- (RJ45 Connector) 44
- Green LED Amber LED 44
- Wireless and then click Next 47
- If you select… Then… 50
- Click Next 52
- Tabletop/Desktop 52
- O) and then back on (I) 53
- Status Indicator Meaning 54
- Connecting to a Windows XP 57
- SP2 Master Device 57
- Connecting to a Windows Vista 57
- SP2 or Windows 7 57
- Master Device 57
- Printer Configuration 63
- SETTINGS Menu 64
- Changing Printer Settings 65
- TOOLS Menu 68
- Directory Listing 72
- NETWORK Menu 73
- RFID Menu 77
- LANGUAGE Menu 81
- • ZPL II 82
- SENSOR Menu 83
- PORTS Menu 84
- "bidirectional" 85
- "unidirectional" 85
- BLUETOOTH Menu 86
- ) button 87
- Thermal Printing 90
- Modes of Printing 90
- Types of Media 91
- Media Loading 93
- Ribbon Overview 96
- Ribbon Scratch Test 97
- Replacing Supplies 98
- Adjusting the Print Width 99
- Adjusting the Print Quality 99
- Media Sensing 100
- Print Operations 101
- Black Marks 102
- Default Gap 104
- Sensing Position 104
- DefaultCenter Aligned 104
- Printing on Fan-Fold Media 105
- 5. Close the top cover 106
- Sending Files to the Printer 107
- Fonts and Your Printer 108
- Getting Asian Fonts 109
- Printer Options 111
- Label Dispenser Option 112
- 4. Close the dispenser door 114
- Cutter Option 115
- Under Media 117
- ZebraNet 118
- Bluetooth Option 119
- Maintenance 121
- Cleaning 122
- Cleaning the Printhead 123
- Media Path Cleaning 124
- Sensor Cleaning 125
- Platen Bearings 126
- RTC Battery 128
- Replacing the Printhead 129
- Troubleshooting 135
- Error Messages 136
- Printing Issues 138
- Ribbon Problems 141
- Communications Problems 142
- Miscellaneous Issues 143
- RFID Troubleshooting 144
- Printer Diagnostics 145
- Configuration Report 146
- Print Quality Report 147
- Print Quality Description 148
- O) the printer 150
- I) the printer 150
- FE indicates a framing error 151
- PE indicates a parity error 151
- NE indicates noise 151
- Sensor Profile 152
- Appendix: Interface Wiring 155
- Serial Port Interface 156
- Appendix: Dimensions 157
- Label Dispenser 159
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