
PAGE 6 OF 7 0114 IH-2550
CLEANING PRINTER
NOTE: Adhesives and media material over time can
transfer onto the printer components, including the platen
and printhead. This build-up can accumulate dust and
debris. Failure to clean the printhead, media path and
platen roller could result in inadvertent loss of labels, label
jams and damage.
NOTE: Using too much alcohol can result in contamination
of the electronic components requiring a longer drying
time before the printer will function properly.
When cleaning the printer, use one of the following supplies:
CLEANING SUPPLIES QUANTITY PURPOSE
Cleaning Pens
(105950-035)
12 Clean Printhead
Cleaning Swabs
(105909-057)
25
Clean media path,
guides and sensors
To clean the printhead:
• Let the printhead cool for a minute, then use a new cleaning
pen to swab the dark line on the printhead. Clean from the
center to the outside edges of the printhead.
• Repeat after every roll of media.
To clean the platen roller:
• Remove the platen roller, then clean the roller thoroughly
with 90% medical-grade alcohol and a cleaning swab or
lint-free cloth.
• Repeat as needed.
To clean the Peel bar:
• Clean thoroughly with 90% medical-grade alcohol and a
cleaning swab or lint-free cloth.
• Repeat as needed.
To clean the media path:
• Clean thoroughly with 90% medical-grade alcohol and a
fiber-free cleaning swab.
• Repeat as needed.
To clean the Exterior:
• Wipe with a water-dampened cloth.
• Repeat as needed.
To clean the Interior:
• Gently brush out printer.
• Repeat as needed.
LED STATUS AND COLOR PRINTER STATUS RESOLUTION
OFF OFF
The printer is not receiving power:
•Turnoffthepower.
•Checkpowerconnectionfromtheoutlettothepowersupply,andfromthe
power supply to the printer.
•Disconnecttheprinterfromtheoutletfor30secondsandthenreconnect.
Solid Green On
The printer is on and in an idle state:
•Noactionnecessary.
Solid Amber Stopped
The printer has failed its power on self test (POST)
•Ifthiserroroccursrightafterpoweristurnedon,contactanauthorizedreseller
for assistance.
•Whentheprinterisoperatingnormally,theprinterstatuslightwillbeamberfor
about 10 seconds before turning green (solid or blinking).
There is a memory error:
•Turnpoweroffandon,andthenresumeprinting.
Flashing Green Normal Operation
The printer is receiving data:
•Assoonasalldatahasbeenreceived,thestatusLEDwillturngreenandthe
printer will automatically resume operation.
Flashing Red Stopped
The media is out:
•Followtheinstructionforloadingthemediaroll,page4,andthenpressthe
feed button to resume printing.
The printhead is open:
•Closethetopcoverandpressthefeedbuttontoresumeprinting.
Double Flashing Green Paused
The printer is paused:
•Pressthefeedbuttontoresumeprinting.
Flashing Amber Paused
The printhead is over temperature:
•Printingwillstopuntiltheprintheadcoolstoanacceptabletemperature.
•Theprinterwillautomaticallyresumeoperation.
Alternately Flashing
Green and Red
Needs Service
FLASH memory is not programmed:
•Returntheprintertoanauthorizedreseller.
Flashing Red, Red and Green Needs Service
Printhead or motor has had a critical failure:
•Returntheprintertoanauthorizedreseller.
TROUBLESHOOTING
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