
8
Introduction
Getting Started
Using the
Printer
Troubleshooting
Accessories
Contact Us
QL Plus Series
Quick Start Guide
Troubleshooting Topics
1. No power:
•Checkthatbatteryisinstalledproperly.
•Rechargeorreplacebatteryasnecessary.
2. Media does not feed:
•Besureprintheadisclosedandlatched.
•Checkmediasupportcomponentsforanybinding.
•Ifunitisequippedwithlabelpresencesensor,ensurethemostrecentlyprintedlabelisremoved.
•Ensurelabelsensorisnotblocked.
3. Poor or faded print or icon flashing:
•Cleanprinthead.
•Checkbattery.Rechargeorreplaceasnecessary.
Always dispose of batteries properly. Refer to Appendix E of the QL Plus User Guide for more information.
•Checkqualityofmedia.
4. Partial/missing print:
•Checkmediaalignment.
•Cleanprinthead.
•Ensureprintheadisproperlyclosedandlatched.
5. No print:
•Replacebattery.
•Checkcabletoterminal.
•Wirelessunitsonly:Restorewirelessconnection.
6. Reduced battery life:
•Checkbatterydatecode.Ifbatteryisonetotwoyearsold,shortlifemaybeduetonormalaging.
•Replacebattery.
7. Yellow error light or icon flashing:
•Unitswithoutawirelessoption:Noapplicationloadedorapplicationcorrupted;programmustbereloaded.
•Wirelessunitsonly:ashingerrorlightoriconindicatesdatatransmission.
8. Yellow error light always on, or flashing:
•Checkthatmediaisloadedandthatprintheadisclosedandsecurelylatched.
9. Skips labels:
•Ensurecorrectmediaisbeingused.
•Ensurebar/orgapsensorisnotblocked.
10. Communication Error:
•Checkmediaisloaded,headisclosedanderrorlightisoff.
•Replacecabletoterminal.
Section Continues
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