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Hardware Troubleshooting

Troubleshooting the 10/100 PS

100

47619L-006 Rev. A ZebraNet

10/100 Print Server User Guide 02/01/2011

ZebraNet Bridge Discovery or Configuration Problems

If you are having problems using ZebraNet Bridge to discover or configure the unit, check the

following:

• Verify there is not a router between the workstation running ZebraNet Bridge and the

10/100 PS. Because the 10/100 PS does not have an IP address, TCP/IP communication

cannot be started across a router. Run ZebraNet Bridge on the same subnet as the

10/100 PS.

• Verify the 10/100 PS has a solid green light. If the LED shows a rapidly flashing green

light, check the network cable that is attached.

Unable to Print

If you are having problems printing, verify that there is communication between the 10/100 PS

and the printer. Check the following:

• Print a configuration label by pressing the test button on the 10/100 PS. If a configuration

label does not print, verify the printer has media and ribbon (if used) and is not paused.

• Ping the printer to determine the ability to communicate with the printer. See Ping the

Printer.

• Or open a Telnet session and send a ZPL command to print a configuration label. See

Telnet on page 101 for more information.

• Check obvious error conditions such as head open, out of media, out of ribbon, etc.

• If problems persist, contact Technical Support.

Ping the Printer

To ping the printer, complete these steps:

1. Open a DOS window.

To open a DOS window, click on

Start > Run.

2. In the Open text box, type: cmd

3. From the DOS prompt, type:

ping xxx.xxx.xxx.xxx

where xxx.xxx.xxx.xxx is the IP address of the print server

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Zebra ZM400 Guía de usuario Pagina 100