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Hardware Troubleshooting
Troubleshooting the 10/100 PS
98
47619L-006 Rev. A ZebraNet
®
10/100 Print Server User Guide 02/01/2011
Troubleshooting the 10/100 PS
Resetting to Factory Default
To reset the 10/100 PS configuration parameters to the factory defaults, press the Test button
and hold it in while turning on the printer. Keep the test button pressed until the Status
Indicator light turns green, then release the test button. After approximately 20 seconds, a
configuration label prints automatically.
10/100 PS Status Indicator
A bi-color Status Indicator displays the operational status of the 10/100 PS. The following
conditions might occur:
• During normal operation, the LED is solid green for more than 30 seconds.
This indicates all the hardware is functioning properly and 10/100 PS has detected the
presence of the network. It does not mean the 10/100 PS has an IP address or is attached to
a printer queue.
• If the LED is slowly flashing red, the 10/100 PS has not detected the presence of a
network cable. To solve the problem:
1. Turn the printer off (O).
2. Remove the network cable from the 10/100 PS.
3. Plug the network cable back in until you hear a click.
4. Check the other end of the cable in the same manner.
5. Turn the printer on (l). If the 10/100 PS still does not detect a cable, continue.
6. Verify that the network cable is appropriate for the network and has an RJ-45
connector.
7. Connect the 10/100 PS to a network drop that is a known good network connection. If
the 10/100 PS is still unable to detect the network cable, contact Technical Support for
assistance.
• If the LED is slowly flashing green (1 time/sec), the 10/100 PS is trying to print a job. If
the job does not print, check the following:
1. Verify that the printer has media and ribbon (if in thermal transfer mode).
2. If the printer is showing any errors, it is unlikely that the 10/100 PS can send data to
the printer. The LED continues to blink until the printer malfunction is resolved or until
the printer is turned off
(O).
Note • You must have an active network cable connected to the 10/100 PS device to default
the device using the
Test button.
Important • Cables with a rating higher than CAT-6 have not been tested.
- ZebraNet® 1
- 10/100 Print Server 1
- User Guide 1
- Contents 3
- Who Should Use This Document 8
- Contacts 9
- Document Conventions 10
- About This Document 11
- Related Documents 12
- Introduction 13
- Overview 14
- Requirements 14
- Hardware 15
- Firmware 16
- PN XXXXX 17
- Compatibility 18
- Installation Types 19
- General Specifications 20
- Installation 21
- External 10/100 PS 22
- Illustration 23
- Installation Instructions 24
- DPI Inches mm 25
- Internal 10/100 PS 26
- Getting Started 27
- Before You Begin 28
- Assigning an IP Address 30
- IP RESOLUTION 31
- Static Route 32
- Gleaning 33
- ZebraLink Alerts 34
- Alert Type Error Condition 35
- Using ZebraNet Bridge 36
- Using WebView 36
- Alert Setup 37
- Add Alert Message 37
- Save Printer Setting 38
- Save Current Configuration 38
- Figure 9 • Browser View 40
- Print Server Settings 41
- Figure 11 • Access Settings 42
- Enabling Protocols 43
- Print Server 44
- Enabled Protocols 45
- Submit Changes 45
- Defaulting the 10/100 PS 46
- Using the Test Button 47
- Printing Configurations 49
- Configuring the Print Queue 50
- System V Queue Installation 51
- Using Printing Protocols 53
- 1. Open a browser 54
- 12.3.4.123, you would type: 55
- ZebraLink WebView 57
- Home Page 58
- Open a Web browser 59
- The Printer Home Page opens 59
- Figure 16 • Printer Home Page 59
- View Printer Configuration 60
- If... Then 61
- Home link 61
- Print Label 61
- Table 3 • Menu Options 63
- General Setup 63
- Serial Communications Setup 63
- Network Communications 64
- Print Listings on Label 64
- Media Setup 65
- Calibration 65
- ZPL Control 66
- Advanced Setup 66
- Directory Listing 67
- Printer Controls 68
- Figure 20 • Printer Controls 69
- Zebra BASIC Interpreter (ZBI) 70
- 10/100 PS Features 72
- Figure 22 • Printer Home Page 73
- Use this feature to set the 77
- Use this 77
- Print Server Status 81
- View Port Status 82
- Reset Print Server 83
- Click Network Configuration 87
- Figure 31 opens 87
- TCP/IP Settings 89
- Network Configuration 90
- Click TCP/IP Settings 91
- Figure 35 opens 91
- Control Panel 93
- Control Panel Menu Options 94
- Hardware Troubleshooting 97
- Troubleshooting the 10/100 PS 98
- Unable to Print 100
- Start > Run 101
- Open text box, type: cmd 101
- Unable to Configure Device 102
- Frequently Asked Questions 103
- Glossary 107
- 02/01/2011 ZebraNet 111
- 47619L-006 Rev. A ZebraNet 112
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